Supervisor Patient Access
About The Position
The Patient Access Supervisor leads others in planning, implementing and facilitating organizational change. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and utilizes effective decision making skills to resolve issues. Verifies and enter insurance information and authorization/referral requirements into databases. Utilizes various coaching approaches, tools and techniques to improve individual performance and foster development while organizing work to achieve maximum efficiency. This role will support both our Patient Financial Services Representatives (WQ Team) as well as an operational team focused on technical advancements and complex skill sets (Swat & Virtual Registration). This is a hybrid position with a fluctuating schedule, supporting both on-site and remote team members.
Requirements
- 3 years of patient access experience.
- High School diploma or equivalent.
Nice To Haves
- 1 year prior leadership experience.
- Patient access or revenue cycle certification (CHAM, CHAA, CRCS, CRCR).
- 1 year of billing or workqueue experience.
Responsibilities
- Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
- Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
- Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
- Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
- Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
- Develops/implements monitoring process to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
- Monitors individual and team progress toward meeting goals and gives specific/timely feedback; Encourages staff to identify resources and information needed to accomplish goals; Plans daily and weekly work to meet deadlines and priorities; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
- Educates and trains others in financial counseling policies and procedures; Participates in process improvement activities and makes recommendations for new/revised policies and procedures.
- Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
- May perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
