Patient Access Supervisor – Admitting ER

Texas Health Resources•Dallas, TX

3d•Onsite

About The Position

The Patient Access Supervisor is a key member of the Patient Access Services team, working in a fast-paced environment that requires quick thinking when dealing with emergency situations. This role is part of a team-oriented work environment with expanded resources from other Patient Access areas.

Requirements

High School Diploma or Equivalent required
3 years of related work experience required
CPI - Crisis Prevention Intervention Training within 90 days required and maintained annually

Nice To Haves

Associate degree preferred
CHAA - Certified Healthcare Access Associate preferred upon hire
CHAM - Certified Healthcare Access Manager preferred upon hire

Responsibilities

Supervise employees assigned and act as a resource for assigned employees within the department.
Review patient account errors and denials that pertain to the Insurance Verification's Department.
Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
Completes other duties as assigned.