Patient Access Representative - ER
Avera•Spirit Lake, IA
•Onsite
About The Position
Responsible for the reception and registration of Emergency Department patients, including patient interviews and insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Screens visitors and releases patient condition information when authorized. Handles routine patient inquiries and problems. Emphasis on excellent customer service skills as well as attention to detail. Familiarity with multiline phone systems preferred.
Requirements
- High school diploma or equivalent required
- Exceptional attention to detail
- Experience with medical terminology
- Advanced computer skills
- Excellent customer service skills
Nice To Haves
- Familiarity with multiline phone systems
- Previous switchboard experience
- Knowledge of hospital systems
Responsibilities
- Reception and registration of Emergency Department patients
- Patient interviews and insurance verification
- Explanation of hospital policies regarding visitation, payment for charges, and services available
- Screens visitors and releases patient condition information when authorized
- Handles routine patient inquiries and problems
Benefits
- Paid night shift differential
- Paid Time Off (PTO) available on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
