Patient Access Specialist

YELLOWSTONE SURGERY CENTER•Billings, MT

20d•$19 - $27•Onsite

About The Position

The Patient Access Specialist is the first point of contact for patients, families, physicians, and visitors, helping create a welcoming and positive experience throughout the surgical journey. The role supports patient registration, scheduling, medical record management, communication coordination, and front desk operations in a fast-paced ambulatory surgery environment. The position is based at the Main Campus in Billings, Montana, and reports to the Patient Access Specialist Manager. It does not supervise other employees. The position requires a high school diploma or equivalent, two to four years of related registration or receptionist experience, and two to four years of customer service experience. Healthcare experience is preferred. The work is performed in a normal hospital environment and includes exposure to chemical odors, cleaning solvents, other hazardous materials, and potential injury risks involving electrical equipment and lasers. The role is classified as having exposure to blood and other body fluids; universal precautions, exposure-risk identification, and barrier-protection policies are in place.

Requirements

High school diploma or equivalent.
Two to four years of related registration or receptionist experience.
Two to four years of customer service experience.
Maintain patient confidentiality.
Demonstrate professional communication, flexibility, prioritization, and effective teamwork.

Nice To Haves

Healthcare-setting registration or receptionist experience preferred.

Responsibilities

Greet patients and family members professionally and ensure patients and families receive information about surgical or pain procedures and other concerns.
Verify and obtain accurate demographic and insurance information.
Maintain the coffee bar, waiting room, and waiting room restroom areas, and assist visitors, patients, physicians, and staff with excellent guest relations.
Maintain and manage the multi-line phone switchboard and act as a liaison between the recovery room, operating rooms, and waiting room.
Communicate professionally and efficiently with patients, families, physicians, and staff, and distribute incoming and outgoing mail.
Complete patient registration, obtain required patient or guardian signatures, and create accurate chart labels and patient identification bands.
Enter data into the medical record system; scan and maintain medical records and internal clerical or clinical documents; and participate in chart preparation while ensuring confidentiality and accuracy.
Verify that patient medical records are complete and properly filed, and ensure required documentation is entered into the electronic system for future reference.
Ensure physicians dictate and sign operative notes after procedures and follow up with physicians about missing information.
Copy and email surgeons’ and assistants’ transcribed reports as required.
Receive patient payments and process cash, check, and credit card transactions according to policy.
Order organizational supplies as needed.
Maintain patient confidentiality and perform efficiently and appropriately during emergencies.
Prioritize responsibilities, demonstrate flexibility to meet the Surgery Center’s needs, and support efficient operations, quality patient care, and a positive team-oriented work environment.
Perform other duties as assigned.