Patient Access Specialist

Mens Health Foundation•Los Angeles, CA

21d•Onsite

About The Position

Men's Health Foundation is seeking a compassionate, mission-driven Patient Access Specialist (PAS) to support the patient experience at the front desk, checkout, and call center. The role handles patient registration, appointment scheduling, calls, insurance verification, payments, and other customer service responsibilities. The PAS helps patients receive high-quality service by addressing questions and minor complaints, maintaining patient confidentiality, and coordinating with providers, medical assistants, and other employees. This is a float position providing coverage across four clinic locations, primarily in West Hollywood, with one location in South Los Angeles. Employees must be willing and able to work at any location according to staffing and operational needs. There is no fixed schedule or assigned primary location. Clinic operating hours are Monday through Thursday, 7:30 AM to 8:30 PM, and Friday and Saturday, 9:00 AM to 6:00 PM. Schedules vary according to coverage needs and may include early morning, evening, and Saturday shifts.

Requirements

High school diploma or equivalent.
Ability to remain calm and professional in a fast-paced, dynamic environment.
Positive attitude and professional appearance.
Strong attention to detail and timeliness, with a commitment to continuous improvement.
Excellent communication and customer service skills.
Willingness and ability to work at any of the four clinic locations based on staffing and operational needs.
Comfort with a variable work schedule that may include early morning, evening, and Saturday shifts.

Nice To Haves

Familiarity with EMR applications.

Responsibilities

Maintain patient confidentiality in accordance with HIPAA and follow customer service performance standards.
Handle patient calls and visits professionally and courteously; answer questions and respond efficiently to challenging interactions and minor complaints.
Coordinate patient care using a team-based approach and maintain communication with providers, medical assistants, and other applicable employees.
Understand the organization's services and patient-related events.
Welcome patients and guide them through registration using the Electronic Medical Record (EMR) system.
Scan and upload patient documents, including identification, insurance cards, and disclosures, into the EMR.
Verify and update patient demographics at every visit and assist patients with forms and documentation.
Receive payments at the time of service and maintain cash-box security and reconcile daily cash receipts.
Monitor patient flow from registration through checkout and address patient concerns.
Mail documents as needed.
Keep waiting and reception areas neat, clean, and safe; report damage or hazards.
Monitor office supplies and forms needed for daily operations.
Answer a high volume of patient calls, manage requests within the role's scope, and route other matters as needed.
Enter new patient information accurately in the EMR and update existing patient records.
Obtain and verify demographic and insurance information, including insurance eligibility and contracted payors.
Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.
Provide support at other sites as needed and perform additional duties as assigned.
Work across clinic locations and schedules as required by staffing and operational needs, potentially including early mornings, evenings, and Saturdays.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
12 paid holidays, including one mental health day
401(k) retirement plan, potentially with employer matching up to 4% after 90 days of employment
Flexible Spending Account (FSA)
40 hours of sick pay after 90 days of employment
120 hours of PTO accrued within the first year of employment