Patient Access Specialist

Crossroads Treatment Centers•Greenville, SC

3d•Onsite

About The Position

Crossroads Treatment Centers is seeking a dedicated Patient Access Specialist to join their team. This role involves answering incoming and returning calls, responding quickly to patient inquiries, and scheduling/rescheduling patients to the appropriate clinic using various EMR systems. The ideal candidate will demonstrate exemplary customer service, answer basic patient questions, provide program-specific information, and assist with other duties as directed. Crossroads Treatment Centers is committed to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder, aiming to help individuals start their path to recovery and prevent overdose deaths.

Requirements

High School Diploma or GED required.
Customer Service experience in a fast paced environment preferred.
Experience in healthcare, addiction medicine, call center preferred.
Lived Addiction experience is a plus.

Responsibilities

Answer incoming and returning calls.
Respond quickly to patient inquiries.
Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.
Demonstrate exemplary customer service.
Answer basic patient questions and provide program-specific information as required.
Assist with other duties as directed.