PATIENT ACCESS SPECIALIST - VHFM - Full Time

VALOR HEALTH•Emmett, ID

15d•Onsite

About The Position

The Patient Access Specialist registers patients efficiently and accurately in acute and ambulatory settings, greets patients and visitors in person or by phone, and verifies insurance eligibility. The role supports registration and revenue-cycle operations across clinic and hospital areas, including maintaining patient records, processing payments, scheduling appointments, and routing communications. The employee cross-trains in all registration areas and rotates through each area at least once per quarter. The position is primarily office-based and may involve potential exposure to patient elements, blood, body fluids, or tissues.

Requirements

High school diploma or equivalent.
Prior experience in a hospital business office or admitting office.
Demonstrated proficiency with computer-based word processing, spreadsheet, and database management.
Ability to operate a hospital-wide telephone switchboard.
Must be able to read, write, and speak English clearly.

Nice To Haves

Data entry experience.
Customer service experience.

Responsibilities

Register patients for acute and ambulatory settings.
Transfer night quick-admit registrations from hardcopy forms into permanent computer records.
Monitor patient census and notify the appropriate Department Manager of admission status.
Pre-register patient accounts and complete those accounts after the patient arrives or is discharged.
Scan patient registration forms into the electronic medical record system.
Maintain standing orders for Laboratory patients.
Enter patient discharges into the computer after notification from the nursing station.
Collect and process copays, deductibles, and co-insurance payments in person or over the phone.
Process incoming mail and distribute it to appropriate departments.
Log patient account numbers on checks received by mail and place remittance slips in the daily folder.
Scan patient insurance remits into appropriate file folders.
Occasionally monitor and organize incoming faxes and print jobs related to hospital-wide copy and fax machines.
Maintain positive and effective relations with co-workers, other departments, patients, and visitors.
Generate estimates of procedures, services, and visits for patients.
Attend meetings and complete assigned trainings.
Cross-train in all registration areas and rotate through each area at least once per quarter.
Answer multi-line phones and/or serve as switchboard operator for incoming calls, transferring calls to appropriate areas when necessary.
Validate prior authorization information from external providers.
Notify appropriate staff or departments when patients arrive for STAT procedures or exams.
Call patients with reminders for upcoming appointments, typically the next day.
Schedule patients according to provider scheduling preferences.
Occasionally assist with registration audits and corrections.
Perform other duties as assigned or requested.
Work holidays, overtime, night, or weekend shifts on occasion.