Specialist: Patient Access (Full-time)
About The Position
Be the first impression of our organization while helping patients access care through exceptional customer service, accurate registration, insurance verification, and financial counseling support. Pagosa Springs Medical Center (PSMC) is seeking a friendly, detail-oriented, and customer-focused Patient Access / Registration Specialist to join our Patient Access team. This position serves as a critical link between patients and healthcare services by greeting patients, answering phones, registering encounters, verifying insurance eligibility, collecting payments, and maintaining accurate patient information within the electronic health record. The Patient Access / Registration Specialist helps ensure a positive patient experience while supporting efficient clinic and hospital operations. When assigned to the Emergency Department, this position works closely with the ED team to expedite patient care and improve patient outcomes. Employees assigned to the Emergency Department receive an additional $1.00 per hour premium pay.
Requirements
- High school diploma or equivalent required
- Minimum two (2) years of customer service experience strongly preferred
- Current AHA BLS (Heartsaver) certification required
- Strong customer service and communication skills
- Excellent attention to detail and accuracy
- Proficient typing and computer skills
- Working knowledge of: Microsoft Office, Microsoft Teams, Electronic health records
- Ability to multitask in a fast-paced environment
- Ability to maintain confidentiality and HIPAA compliance
- Strong organizational and problem-solving abilities
Nice To Haves
- Prior healthcare experience preferred but not required
- Electronic health record experience, especially Cerner, preferred but not required
Responsibilities
- Greet patients and visitors in a professional, courteous, and timely manner
- Answer incoming phone calls and assist patients with questions and scheduling needs
- Accurately register patients within the electronic health record
- Collect, update, and verify patient demographics and insurance information
- Ensure all required registration and consent documentation is completed
- Maintain a welcoming and professional environment for patients and visitors
- Verify insurance eligibility and coverage
- Collect and accurately document insurance information
- Collect and post patient co-payments and payments
- Inform patients of financial assistance options and payment responsibilities
- Assist with payment-related questions within scope of knowledge
- Scan and maintain patient identification and insurance documentation
- Ensure patient records are complete and accurate
- Help prevent duplicate medical records through proper patient identification procedures
- Support staff with registration-related EHR functions
- Utilize Cerner and other electronic systems effectively
- Educate patients regarding registration requirements and hospital processes
- Assist patients with records requests and release forms
- Provide information regarding clinic and hospital services
- Direct questions to appropriate departments when necessary
- Monitor incoming faxes and route appropriately
- Complete opening and closing duties
- Print schedules and support department workflow needs
- Cross-train to perform Patient Experience Representative duties
- Participate in staff meetings, training, and ongoing professional development
Benefits
- generous paid time off
- separate sick leave
- health, dental, vision, life and AD&D insurance
- long-term disability and option for short-term disability
- retirement plan with employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
