Patient Access Specialist

Legacy Behavioral Health Services Human Resources • Valdosta, GA

6d

About The Position

Legacy Behavioral Health is seeking a Patient Access Specialist to work at the Lowndes Mental Health Center. The role supports consumers throughout the pre-access process, including scheduling appointments according to specified protocols, pre-registering new and established consumers, and verifying insurance and eligibility. It also includes updating established patients’ registration information; informing consumers about referral authorization requirements, copays, and deductibles; and assisting with payment arrangements. These tasks must be completed accurately and in accordance with required procedures and work processes to expedite payment for services and avoid authorization penalties.

Additional duties include answering and directing calls, working through referrals, running eligibility and compliance checks, and completing questionnaires for Medicare, Medicaid, insurance, and self-pay consumers. The position may occasionally require travel to another work site, with the employee responsible for making arrangements to attend as required.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Ability to analyze data for improvement opportunities.
• Ability to use discretion when handling confidential organizational and consumer-protected information.
• Excellent interpersonal, verbal, and written communication skills, and teambuilding ability.
• Valid Georgia driver’s license.

Responsibilities

• Schedule appointments according to specified appointment protocols.
• Pre-register new and established consumers.
• Verify insurance and eligibility for all consumers, including updating registration information for established patients.
• Inform consumers about referral authorization requirements, copays, and deductibles due.
• Assist consumers in securing payment arrangements.
• Complete pre-access tasks accurately and follow required procedures and work processes to expedite payment and avoid authorization penalties.
• Answer and direct calls.
• Work through referrals and run eligibility and compliance checks.
• Complete questionnaires for Medicare, Medicaid, insurance, and self-pay consumers.
• Travel to another work site on occasion when requested and make arrangements to attend.

Benefits

• Affordable State of Georgia health insurance, with options through Blue Cross Blue Shield and United Healthcare, for full-time employees.
• Flexible benefits including group term life, dependent life, accidental death, short- and long-term disability, dental, vision, legal insurance, long-term care, medical and dependent care spending accounts, and specified critical illness insurance.
• Competitive compensation compared regularly with the market and based on comparable work experience and education.
• 24 days of paid leave in the first year.
• 401(k) and 457(b) retirement plans, with an automatic 2% employer contribution to the 401(k) and a 3% match after one year.
• Employee Assistance Program for full-time and part-time employees, including legal assistance, financial consultations, work-life specialists, and up to four counseling sessions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED