Part-time Patient Access Specialist
About The Position
Crossroads Treatment Centers is seeking a Part-time Patient Access Specialist to join their team. This role involves answering incoming and returning calls, responding quickly to patient inquiries, and scheduling/rescheduling patients to the appropriate clinic using various EMR systems. The ideal candidate will demonstrate exemplary customer service, answer basic patient questions, provide program-specific information, and assist with other duties as directed. Crossroads Treatment Centers is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) options to combat the opioid epidemic and support patients in their recovery journey. They operate outpatient, office-based clinics across multiple states and are committed to improving health equity and creating superior outcomes through their INSPIRE culture, which emphasizes respect and empathy.
Requirements
- High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, call center preferred.
- Lived Addiction experience is a plus.
Responsibilities
- Answer incoming and returning calls.
- Respond quickly to patient inquiries.
- Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.
- Demonstrate exemplary customer service.
- Answer basic patient questions and provide program-specific information as required.
- Assist with other duties as directed.
Benefits
- Excellent training if you are new to this field.
- Community events that promotes belonging and education.
- Opportunity to save lives everyday!
- Calm subscription for all employees
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
