Patient Access Specialist-Part Time
About The Position
The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries. The role also performs outpatient and inpatient registration functions, provides general information to hospital users, patients, and families, ensures that patients meet financial requirements, provides excellent patient focused customer service, and communicates effectively to service delivery areas to maximize patient flow and customer service.
Requirements
- High school diploma or equivalent (GED)
- 1 year of customer service experience
Nice To Haves
- Ability to interpret and apply financial procedures and regulations preferred
- Previous experience with hospital information systems or word processing preferred
Responsibilities
- Performs outpatient and inpatient registration functions
- Provides general information to hospital users, patients, and families
- Ensures that patients meet financial requirements
- Provides excellent patient focused customer service
- Communicates effectively to service delivery areas to maximize patient flow and customer service
- Serves as the initial point of contact for patients
- Provides high level customer service while facilitating accurate and timely completion of registration
- Verifies and prepares all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services
- Reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information
- Works with patients to set up payment arrangements and to arrange/apply for assistance programs
- Assists in collecting copayments and deductibles
- Solves basic billing inquiries
Benefits
- robust and comprehensive benefits package
- health insurance
- retirement plan options
- wellness resources
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
