Patient Access Specialist, PRN, Days, Every Other Weekend

Prisma Health•Richland, WA

1d•Onsite

About The Position

This position involves receiving and interviewing patients to collect and verify demographic and financial data. The specialist will verify insurance, initiate pre-authorization when needed, and handle required payments or financial arrangements. The role requires performing all duties courteously and professionally, with potential for business office functions. Team members are expected to embody Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

Requirements

High school diploma or equivalent OR post-high school diploma/highest degree earned
Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service experience
Basic computer skills (word processing, spreadsheets, database, data entry)
Knowledge of office equipment (fax/copier)
Mathematical skills

Nice To Haves

Registration and scheduling experience
Familiarity with medical terminology

Responsibilities

Interview patients or other sources to gather demographic, financial, and employment information, ensuring accuracy in the computer database and scanning documents.
Follow up on incomplete or missing information.
Verify insurance coverage and benefits using online tools or phone inquiries, documenting all information obtained and assigning appropriate insurance plans.
Initiate the pre-certification process as required and obtain signed waivers if necessary.
Obtain required signatures and information on forms such as Consent Form, Liability Assignment, and Waiver Letter.
Receive payments, issue receipts, and work towards collection goals, maintaining cash funds and making daily deposits.
Prepare and distribute reports, documents, and patient identification items, including Privacy Notice, Patient Rights and Responsibilities, Medicare Booklet, schedules, and patient armbands.
Communicate estimated financial responsibility to patients and request payment prior to or at the time of service.
Refer patients needing extended terms or financial assistance to appropriate programs.
Perform other duties as assigned.