Patient Access Specialist Juniper Spanish/English Bilingual
About The Position
The Inova Juniper Program is looking for a dedicated Patient Access Specialist to join the team. This role will be full-time day shift, Monday–Friday, office hours 8:00am-5:00pm. Fairfax clinic; required to work occasionally at clinics in Mt Vernon, Herndon, Manassas. The Patient Access Specialist provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Requirements
- 1 year of healthcare patient access experience
- High School diploma or equivalent
Nice To Haves
- Bilingual Spanish-English
Responsibilities
- Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
- Prepares schedules, tracks records, and navigates multiple systems efficiently.
- Coordinates documentation and follows up on case-related tasks.
- Assesses coverage and initiates financial assistance.
- Applies payer-specific rules, resolves issues, and identifies contract limitations.
- Resolves moderate concerns and tracks follow-ups with patients.
- Educates patients and reports usage trends on kiosks.
- Validates insurance and tracks referral status.
- Schedules specialty visits and coordinates preparation.
- Coordinates special needs transport.
- Resolves minor chart issues and assists with release of information (ROI).
- Provides documentation to utilization review (UR) teams.
Benefits
- medical coverage
- dental coverage
- vision coverage
- a robust team member wellness program
- Inova matches the first 5% of eligible contributions
- up to $5,250 per year in education assistance
- up to $10,000 for student loans
- 25 mental health coaching or therapy sessions, per person, per year, at no cost
- paid time off
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
