Patient Access Specialist
About The Position
The Patient Access Services Representative reports to the Patient Access Services Supervisor and, under general supervision, provides high-level customer service while facilitating accurate and timely patient registration. The role verifies and prepares patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services. It reviews available payment methods, including insurance, self-pay, and agency assistance, and verifies patient and insurance information. The representative works with patients to establish payment arrangements and apply for assistance programs, helps collect copayments and deductibles, and resolves basic billing inquiries. The Patient Registration Representative serves as patients’ initial point of contact, completes registration, and distributes paperwork needed for care. The representative works with physicians and nurses to support ambulatory health care and applies guest-relations policies in interactions with patients, physicians, and coworkers. The position requires maintaining age-specific competency for the patient population served and pursuing self-improvement through programs and opportunities offered by the Medical Center and UMA.
Requirements
- A bachelor's degree from an accredited college or university; or a high school diploma or equivalent (GED) plus two years of work experience in a medical office, call center, and/or customer service business environment and at least six months of satisfactory work experience in MUHA Patient Access; or at least six months of medical-related work experience.
- Typing speed of 25 words per minute.
- Computer experience.
- Ability to demonstrate excellent communication and interpersonal skills, a professional demeanor, and guest-relations skills.
- Ability to operate equipment including computers, printers, fax machines, a multi-line phone system, and a typewriter.
- Speaking ability sufficient to communicate effectively with others in person or by telephone.
- Ability to meet the stated physical and sensory demands, including lifting and carrying up to 15 pounds unassisted.
Nice To Haves
- Previous healthcare experience.
- EPIC experience.
- Medical terminology knowledge.
- Knowledge of insurance.
Responsibilities
- Provide high-level customer service and serve as the initial point of contact for patients.
- Facilitate accurate and timely patient registration and distribute paperwork necessary for patient care.
- Verify patient and insurance information and review available payment methods, including insurance, self-pay, and agency assistance.
- Prepare patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services.
- Work with patients to set up payment arrangements and arrange or apply for assistance programs.
- Assist with collecting copayments and deductibles and resolve basic billing inquiries.
- Work closely with physicians and nurses to support optimal ambulatory health care.
- Apply guest-relations policies in interactions with patients, physicians, and coworkers.
- Maintain age-specific competency based on the age and developmental stage of the patient population served.
- Pursue self-improvement through programs and opportunities offered by the Medical Center and UMA.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
