Patient Access Specialist

Vivie•Alexandria, MN

1d•$19 - $23

About The Position

At Vivie, the Patient Access Specialist is the warm and welcoming first point of contact for clients and families connecting with Home & Community Based Services. The role provides exceptional customer service and administrative support to help ensure smooth, timely access to care. The specialist helps clients navigate services with compassion and clarity and assists with day-to-day operations that support care teams. This is a full-time, hourly, non-exempt position in the Administration department, scheduled for 80 hours per pay period, Monday through Friday, 8:00 a.m. to 4:30 p.m. The pay range is $19.00–$23.00 per hour, based on experience, qualifications, and location. Travel is not required, and the role has no supervisory responsibilities. Vivie describes its workplace as flexible and purpose-driven, with opportunities to grow and do excellent work. The company states that it is committed to equal employment opportunity, nondiscrimination, fairness, respect, and providing reasonable accommodations to individuals with disabilities in accordance with state and federal law.

Requirements

High school diploma or equivalent.
One year of office experience; healthcare experience is preferred.
Strong computer skills, including proficiency in Microsoft Office.
Familiarity with common office equipment, including multi-phone systems, copiers, and fax machines.
Ability to manage confidential information professionally.
Ability to pass state-mandated background checks.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to communicate effectively with visitors, team members, and families.

Nice To Haves

Healthcare office experience.

Responsibilities

Answer and transfer incoming calls with a warm, professional approach and greet visitors.
Receive and route incoming faxes and referrals, support intake activities, and help clients navigate toward appropriate services through active listening and clear communication.
Triage and distribute phone and electronic communications to support timely responses to care needs.
Represent Vivie with positivity, warmth, and professionalism in communications with clients and families.
Manage sensitive client information discreetly and accurately, supporting record-keeping and communication processes across the care team.
Perform other duties as assigned.