Patient Access Specialist

Ensemble Health Partners • Mason, OH

1d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory requirements. The role supports accurate patient registration, insurance verification, medical-necessity screening, patient education, and point-of-service collections, while providing compassionate customer service to patients, clients, and colleagues.

This is an onsite, part-time position at Mercy - Kings Mills Hospital in Mason, Ohio, scheduled from 7 p.m. to 11 p.m. with a weekend rotation. The stated pay range is $17.00–$18.15 per hour, based on experience. This entry-level opportunity includes paid certification, tuition reimbursement, benefits, bonus incentives, and career advancement opportunities. CRCR certification is required within nine months of hire and is company paid.

Requirements

• High school diploma or GED.
• CRCR certification required within nine months of hire; certification is company paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Mercy - Kings Mills Hospital in Mason, Ohio.
• Must be available for the part-time 7 p.m.–11 p.m. schedule with a weekend rotation.

Nice To Haves

• At least one year of customer service experience.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts; conduct account audits, ensure forms are completed accurately and on time, meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute applicable patient education documents and forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes and help achieve a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when tests may not be covered, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement opportunities
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED