Patient Access Specialist

Ensemble Health Partners • Lima, OH

16d • $17 - $18 • Onsite

About The Position

Ensemble is seeking an entry-level Patient Access Specialist to perform admitting and patient access duties for patients receiving hospital services. The role supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements while providing compassionate, high-quality service to patients, clients, and colleagues. The position is onsite at Mercy - St Rita's Medical Center in Lima, Ohio, and is part-time, with first- and second-shift hours and a required weekend rotation. Pay is $17.00–$18.15 per hour, based on experience.

The Patient Access Specialist handles registration and pre-registration, verifies insurance and medical necessity, processes physician orders, gathers patient and financial information, explains forms and patient instructions, obtains required signatures, and collects payments. The role also operates the telephone switchboard, supports clean claims and point-of-service collection goals, and audits account records for accuracy. Ensemble describes this as an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Must earn the CRCR certification within 9 months of hire; the company pays for the certification.
• Must be able to work onsite at Mercy - St Rita's Medical Center in Lima, Ohio.
• Must be able to work first- and second-shift hours and participate in a weekend rotation.

Responsibilities

• Perform admitting duties for patients receiving hospital services, following organizational policies, processes, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, and handle interactions with compassion and in accordance with policies.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; conduct audits, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information; explain patient financial liabilities; collect point-of-service payments and past-due balances; and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures and witness names.
• Explain and distribute patient education and designated documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and document and distribute other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Company-paid professional certification.
• Tuition reimbursement.
• Comprehensive benefits supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED