Patient Access Specialist (Spanish Interpreter)

HealthNet•Indianapolis, IN

7d•Onsite

About The Position

The Patient Access Specialist provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities. First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone. Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately. Accurately completes registrations and pre-registrations for patients. Schedules patient appointments. Provides directions to health center locations. Provides direction to schedule transportation through patients’ insurance provider if needed. Provides patients with educational materials, written and/or verbal excluding clinical information. Collects, completes and data enters time audits for patient’s visits and no shows.

Requirements

High School Diploma or equivalent required.
Bilingual in Spanish.
Ability to handle high call volumes (at least 80+ calls per day).
Ability to work independently; handle detail and work well under pressure.
Ability to effectively interact with a widely diverse population of patients, visitors and staff.
Ability to make decisions; problem solve; and to provide sound judgment.
Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Nice To Haves

Knowledge of medical practices and insurance providers preferred.
Medical coding; ICD-10; CPT coding experience preferred.
Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Responsibilities

Provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner.
Assures compliance with ADA and provides equal access to people with all levels of abilities.
Acts as the first point of contact with patients, receiving initial phone calls from patients and/or referring Providers.
Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointments for patients appropriately.
Accurately completes registrations and pre-registrations for patients.
Schedules patient appointments.
Provides directions to health center locations.
Provides direction to schedule transportation through patients’ insurance provider if needed.
Provides patients with educational materials, written and/or verbal excluding clinical information.
Collects, completes and data enters time audits for patient’s visits and no shows.