Patient Access Specialist;6:30am - 6:30pm

Bothwell Regional Health Center • Sedalia, MO

16h • Onsite

About The Position

The Patient Access Specialist is responsible for registering and admitting patients, verifying insurance and demographic information, and ensuring a smooth and efficient check-in process. This role supports emergency room and switchboard operations while providing excellent customer service and performing various administrative duties.

Requirements

• High School graduate with related subjects in general business.
• Computer knowledge
• Medical terminology.
• Good customer service skills.
• General office experience preferably with insurance claims knowledge.
• Ability to operate various office machines/ computers
• Be able to work independently and make reasonable decisions while maintaining confidentiality.
• Ability to communicate effectively and simply with every customer and co-worker.
• Ability to display a positive, courteous and friendly attitude toward all contacts.
• Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
• Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.
• Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
• Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
• Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.

Responsibilities

• Register all patients upon arrival and accurately collect and verify demographic and insurance information.
• Provide excellent customer service while addressing patient questions and concerns in person and over the phone.
• Ensure compliance with hospital policies, HIPAA, and insurance requirements during the registration and admission process.
• Relieves cashier and PBX operator as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED