Patient Access Specialist - Full-time Day shift

Emerus•San Antonio, TX

About The Position

The Patient Access Specialist serves as a liaison among patients and families, payers, Patient Financial Services, and other health care team members. The role facilitates patient tracking and billing by obtaining and verifying accurate demographic information, financially securing accounts, and collecting guarantors’ out-of-pocket responsibility to support hospital reimbursement. The position is responsible for patient registration and related administrative work, including verifying insurance and benefits, obtaining required authorizations and signatures, collecting payments, scanning and maintaining records, and supporting patient transfers. The specialist also provides courteous service to patients, visitors, and callers and helps maintain a safe, clean, and orderly hospital environment. This is a full-time day-shift position at the Zarzamora location. The listed shift is 7 a.m.–7 p.m.

Requirements

High school diploma or GED.
Knowledge of insurance plans, including HMO, PPO, POS, Medicare, and Medicaid, and of payers.
Basic understanding of medical terminology.
Excellent customer service skills.
Fluency in English, including written and oral communication.
In the El Paso Market, fluency in both English and Spanish is required.
For Pennsylvania candidates: Act 33 Child Abuse History Clearance and Act 73 FBI Fingerprint Criminal History Clearance completed within the last five years, or obtained before the start date.

Nice To Haves

Two years of patient registration and insurance verification experience in a health care setting is preferred.
Emergency Department registration experience is strongly preferred.
Working knowledge of MS Office, including Word, Excel, and Outlook, is strongly preferred.

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations for admissions and medical records.
Provide excellent customer service by meeting customer needs and building quality relationships.
Support patient safety by ensuring patients are properly identified and triaged upon arrival.
Answer telephone calls professionally, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information on accounts.
Verify insurance benefits, payers, and plans, and enter the correct information into the patient accounting system.
Obtain insurance authorizations when required by individual plans.
Pursue collections at the time of service in a customer service-oriented manner.
Scan registration and clinical documentation into the system and maintain medical records.
Assist with coordinating patient transfers to other hospitals when necessary.
Respond to medical record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policies.
Maintain logs of patients, payments, transfers, and hospital admissions.
Maintain visitor and vendor logs.
Maintain a clean working environment, including the front desk, restroom, waiting room, break area, and patient rooms when medical staff need assistance.
Receive deliveries, including mail, and forward them to appropriate departments.
Notify the appropriate contact about malfunctioning equipment or maintenance needs.
Attend staff meetings and other company-sponsored or mandated meetings as required.
Assist medical staff as needed.
Perform additional duties as assigned.