Patient Access Specialist

TEKsystems • Happy Valley, OR

21d • $22 - $22 • Onsite

About The Position

The Patient Access Specialist creates a welcoming, efficient, and compassionate experience for patients during registration and admission. The role works directly with patients in a fast-paced healthcare environment, completing registrations and related documentation, coordinating with clinical teams, and supporting other patient access functions. This is a contract-to-hire position based onsite in Portland, Oregon.

Requirements

• Experience in patient access, patient registration, medical reception, hospital admissions, healthcare customer service, or a similar healthcare setting.
• Strong customer service skills and the ability to communicate professionally with patients, families, and clinical staff.
• Comfort working with electronic health records, registration systems, and patient documentation.
• Strong attention to detail and ability to accurately enter and verify patient information.
• Ability to remain calm, compassionate, and organized in a busy healthcare environment.
• Understanding of patient confidentiality and HIPAA requirements.
• Ability to manage multiple priorities while maintaining accuracy and schedule expectations.

Responsibilities

• Greet patients and provide professional, compassionate support throughout registration and admission.
• Complete patient registrations accurately, including bedside registration when needed.
• Verify demographic, insurance, medical, and financial information to maintain accurate patient records.
• Collect and document co-pays and obtain required patient signatures and forms.
• Provide patient armbands and verify information for accuracy.
• Complete order entry, account notes, work queues, document scanning, and other system updates.
• Assist patients with required forms, including Advance Directives, ABNs, workers compensation documentation, and Patient Rights information.
• Escort or direct patients to the appropriate department or care area.
• Coordinate patient placement, bed assignments, and transfers with clinical teams when applicable.
• Enter Diagnostic Imaging and ancillary test orders using established procedures.
• Protect the confidentiality of patient medical, demographic, and financial information.
• Identify and escalate patient concerns or situations requiring immediate clinical attention.
• Support the Information Desk and other patient access functions as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, including voluntary Life and AD&D coverage for the employee and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Education Level: No Education Listed