Patient Access Specialist - Prince William Emergency Department
About The Position
The Patient Access Specialist supports a seamless, welcoming patient registration experience at Prince William Medical Center. This fast-paced, patient-facing role provides registration, insurance verification, and patient access services across multiple outpatient areas. The specialist helps patients navigate healthcare services and financial assistance resources while maintaining accurate and complete records. The position works a 4x10 daytime schedule, 7:00 AM to 5:30 PM, with rotating weekend and holiday coverage in the Emergency Department. The specialist may float among MRI, Surgical Services, Main Radiology, the Health Center, and other outpatient registration locations based on operational needs. The opportunity includes Epic training, onboarding, shadowing, and trainer support, with exposure to multiple specialties and patient populations.
Requirements
- High school graduate or equivalent.
- No prior experience required.
- No licensure required.
- Strong communication and customer service skills.
- Attention to detail and adaptability in a fast-paced, patient-facing environment.
- Proficient communicative, auditory, and visual skills.
- Ability to write legibly.
- Ability to lift, push, or pull 20–50 pounds.
- Ability to sit for prolonged periods and frequently bend or stoop, reach overhead or repetitively, and perform repetitive computer keyboard motions.
Responsibilities
- Welcome patients and complete registration and check-in processes.
- Verify demographic information, insurance coverage, and required documentation.
- Collect patient signatures and ensure registration records are complete and accurate.
- Assist patients with financial assistance resources and help eligible individuals navigate application processes.
- Support scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services.
- Respond to departmental communications, workflow updates, and system changes.
- Collaborate with teammates and clinical departments to help patients move efficiently through the care process.
- Float among multiple outpatient registration areas, including MRI, Surgical Services, Main Radiology, the Health Center, and other locations as operational needs evolve.
Benefits
- $3,500 full-time sign-on bonus.
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off.
- Retirement savings.
- Long-term and short-term disability.
- Health Savings Plans and Flexible Spending Accounts.
- Certification and education support.
- Comprehensive Epic training and onboarding, structured shadowing, and dedicated trainer support.
- Saturday shift differential pay.
- Overtime opportunities through Saturday rotation.
- Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
