Patient Access Specialist

Community Health System•Fresno, CA

1d•$25 - $32

About The Position

Provides intermediary customer service coverage, registration, and admitting in any point-of-service specialist area, and is responsible for patient information and insurance intake. Duties may include appointment scheduling, registrations, direct admissions, insurance verifications, authorization notifications, multi-line telephone coverage, data entry, filing protected health information (PHI), referrals and physician orders, collections, and financial estimates while maintaining quality patient/customer relations. This is the second of three job levels providing customer service, registration, and/or admissions to an assigned point-of-service area. The levels differ in required skills and experience, complexity of problems handled, and assigned responsibility.

Requirements

High school diploma, High School Equivalency (HSE), or completion of a CHS-approved Individualized Education Plan (IEP) certificate.
Two years of experience as a Patient Access Representative and/or previous work experience in a related field.
Must be able to work various hours, days, shifts, on-call, and at various locations based on the 24-hour Medical Center’s business needs.

Responsibilities

Provide customer service coverage, registration, and admitting in point-of-service specialist areas.
Handle patient information and insurance intake.
Schedule appointments and complete registrations and direct admissions.
Verify insurance and provide authorization notifications.
Cover multi-line telephones and perform data entry.
File protected health information (PHI).
Process referrals and physician orders, collections, and financial estimates.
Maintain quality patient/customer relations.