Patient Access Specialist

Ensemble Health Partners • Memphis, TN

16d • $17 - $18 • Onsite

About The Position

Ensemble is seeking an entry-level Patient Access Specialist to perform admitting duties for patients receiving hospital services. The role supports the organization’s mission, goals, regulatory compliance requirements, and consistent policies and processes. It is an onsite position at Methodist South in Memphis, Tennessee, and pays $17.00–$18.15 per hour based on experience.

The specialist supports patient access and revenue-cycle processes, including registration, insurance verification, patient communications, documentation, and point-of-service collections. The role also includes operating the telephone switchboard, conducting account audits, and helping ensure accurate and complete accounts and forms. Candidates need at least one year of customer service experience and a high school diploma or GED. The CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least one year of customer service experience.
• High school diploma or GED.
• CRCR certification required within six months of hire; company-paid.
• Must be able to work onsite at Methodist South in Memphis, Tennessee.
• Must reside in and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts and ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, which may include calling patients to obtain demographic, insurance, and other information; explain financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent for treatment forms to patients, guarantors, or legal guardians; obtain required signatures and the witness’s name.
• Explain and distribute patient education documents and forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients about possible non-payment of tests, and distribute ABNs and other designated forms and pamphlets as appropriate.
• Document distribution of designated forms and pamphlets.

Benefits

• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED