Patient Access Specialist Pulmonology

Inova Health System • United States,

24d • $18 - $30 • Onsite

About The Position

Inova Pulmonology Willow Oaks is seeking a full-time Patient Access Specialist for its new office. The role follows Monday–Friday office hours, 8:00 a.m.–5:00 p.m. The specialist adheres to Inova Health System’s Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling.

Requirements

• High school diploma or GED.
• One year of healthcare patient access experience, or one year of healthcare revenue cycle experience, or a bachelor's degree.

Nice To Haves

• Two years of customer service experience.
• One year of healthcare patient access experience.

Responsibilities

• Express sincere concern and empathy when responding to customer complaints.
• Use appropriate systems and services to confirm insurance coverage or other means of payment.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives promptly and professionally.
• Identify and communicate payroll authorization and referral requirements to patients.
• Explain insurance benefits and patient liability using appropriate communication methods and styles.
• Report safety hazards or violations and take appropriate action to protect the environment and guests until help arrives, if necessary.
• Complete an acceptable volume of work accurately while improving inefficiencies and minimizing repetitive errors by revising workflow procedures.
• Recognize when an issue needs to be escalated and involve others in problem-solving when additional input is needed.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members, their spouses or partners, and their children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED