Patient Access Specialist - SS Revenue Cycle - Springfield Regional Medical Center

Bon Secours Mercy Health • Springfield, OH

21d

About The Position

The Patient Access Representative is the first point of quality service for patients and the community, helping ensure patient safety and protection of patient identity. The role processes patient registration, verifies demographics, collects insurance cards and identification, and updates medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients.

This is a collective bargaining unit position in the SS Revenue Cycle department. The position is scheduled for 36 hours per week and works days/evenings.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 WPM.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Associate degree.
• Prior experience in patient registration or healthcare.
• Knowledge of medical terminology.

Responsibilities

• Provide excellent customer service and communicate effectively with patients, medical staff, and the general public.
• Troubleshoot and resolve problems promptly.
• Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintain the confidentiality of patient records and accounts.
• Help maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Answer telephone calls using the established greeting and assist callers in a friendly, helpful manner.
• Schedule appointments, transcribe orders, explain financial options to patients, and update medical records accurately and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED