Patient Access Representative - SS Revenue Cycle - St. Vincent Medical Center

Mercy Health BSMH • Toledo, OH

11d

About The Position

The Patient Access Representative is the first line of quality service for patients and the community, helping ensure patient safety and protection of identity. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients.

Mercy Health St. Vincent Medical Center is a faith-based Catholic healthcare ministry serving Northwest Ohio and Southeast Michigan. The regional tertiary care facility has been serving the community since 1853 and is a Level I Adult and Level II Pediatric Trauma Center, a STEMI Center, and a Comprehensive Stroke Center.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 WPM.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Associate degree preferred but not required.
• Prior experience in patient registration or healthcare preferred but not required.
• Knowledge of medical terminology preferred but not required.

Responsibilities

• Provide customer service and communicate with patients, medical staff, and the general public.
• Troubleshoot and resolve problems promptly.
• Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintain the confidentiality of patient records and accounts.
• Help maintain patient flow and promptly inform the Supervisor about department or patient issues.
• Answer telephone calls using the established greeting and assist callers in a friendly and helpful manner.
• Schedule appointments, transcribe orders, explain financial options to patients, and update medical records accurately and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED