Patient Access Specialist

Corewell Health • Trenton, MI

23d • Onsite

About The Position

Under the direction of the Manager of Patient Access, the Patient Access Specialist registers patients accurately and promptly by collecting identifying and biographical information and following check-in procedures. The position rotates among departments, including emergency, outpatient, and labs, and supports Trenton Hospital. The schedule is full-time, five days per week, with rotating day, afternoon, and night shifts and work every other weekend. The first week includes mandatory orientation from 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma.
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems.
• Experience with spreadsheet and word-processing software.
• Keyboard proficiency.

Nice To Haves

• One year of relevant experience in a customer service role or the healthcare industry.

Responsibilities

• Schedule appointments as appropriate and perform patient registration and pre-registration, collecting insurance, medical, and demographic information and entering applicable diagnostic ICD-9 and/or ICD-10 and CPT coding to support billing accuracy.
• Answer phone calls and direct them courteously and efficiently.
• Communicate information to patients and family members in accordance with HIPAA regulations.
• Prepare patient liability estimates for scheduled or pre-service appointments and walk-ins.
• Prioritize work and manage multiple tasks.
• Use effective communication and Corewell Health standards when serving patients, colleagues, other departments, and physician offices.
• Operate standard office equipment and Microsoft systems.
• Work with the Pre-service Center and/or physician’s office to obtain or change authorizations required by Imaging protocols or script compliance.
• Transport and escort patients by wheelchair as needed.
• Inform patients of appointment delays when requested.
• Contact physicians, physician offices, or Quest labs when patients arrive without a script or required labs.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED