Patient Access Specialist

Ensemble Health Partners • Cincinnati, OH

1d • $17 - $18 • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems. The Patient Access Specialist performs admitting duties for patients receiving hospital services and carries out these responsibilities in accordance with the organization’s mission, goals, policies, processes, and regulatory requirements. This is an onsite, entry-level opportunity at Mercy - The Jewish Hospital in Cincinnati, Ohio. The position is PRN and pays $17.00–$18.15, based on experience.

The role involves walking from room to room and pushing a 10-pound mobile computer station throughout the shift. Patient Access Specialists help ensure accurate patient registration, insurance and medical-necessity information, required forms and signatures, and point-of-service collections while providing compassionate, high-quality customer service. The position also includes telephone switchboard operations, account audits, pre-registration, and explaining patient forms and education materials.

The role requires a high school diploma or GED. One or more years of customer service experience is welcomed. The CRCR certification is required within six months of hire and is company-paid. The opportunity advertises bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire; company-paid.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift.
• Must reside in and be authorized to work in the United States.

Nice To Haves

• One or more years of customer service experience.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, while following policies and interacting with appropriate compassion.
• Meet assigned point-of-service goals.
• Use the quality auditing and reporting system to identify and correct accounts; conduct account audits, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent for treatment forms to patients, guarantors, or legal guardians; obtain necessary signatures and witness names; and explain and distribute patient education documents and required forms.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED