Patient Access Specialist
About The Position
The Patient Access Services Representative reports to the Patient Access Services Supervisor and provides high-level customer service while facilitating accurate, timely patient registration. The role verifies and prepares patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. It reviews available payment methods, including insurance, self-pay, and agency assistance, and verifies patient and insurance information. The representative helps patients establish payment arrangements and apply for assistance programs, collects copayments and deductibles, and resolves basic billing inquiries. As the initial point of contact for patients, the representative completes registration and distributes paperwork necessary for patient care. The role works closely with physicians and nurses to support ambulatory health care and applies guest-relations policies in interactions with patients, physicians, and coworkers. The representative is expected to maintain age-specific competency for the patient population served and to pursue self-improvement through programs and opportunities offered by the Medical Center and UMA.
Requirements
- High school diploma or equivalent (GED) and two years of work experience in a medical office, call center, and/or customer-service business environment, plus at least six months of satisfactory work experience in MUHA Patient Access; or at least six months of medical-related work experience. A bachelor's degree is also listed as an alternative qualification.
- Typing speed of 25 words per minute.
- Computer experience.
- Excellent communication and interpersonal skills, a professional demeanor, and guest-relations ability.
- Ability to operate computers, printers, fax machines, a multi-line phone system, and a typewriter.
- Ability to communicate effectively in person and by telephone.
- Ability to perform the listed physical functions, including standing, sitting, walking, bending, repetitive hand and arm movements, and occasional lifting and carrying up to 15 pounds.
- Ability to maintain the listed vision, hearing, motor, tactile, and other sensory functions, and to work in a latex-safe environment.
Nice To Haves
- Previous healthcare experience.
- EPIC experience.
- Medical terminology knowledge.
- Knowledge of insurance.
Responsibilities
- Provide high-level customer service and serve as the initial point of contact for patients.
- Complete patient registration accurately and in a timely manner, and distribute paperwork needed for patient care.
- Verify patient and insurance information and review available payment methods, including insurance, self-pay, and agency assistance.
- Prepare patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.
- Help patients arrange payment plans and apply for assistance programs.
- Assist with collecting copayments and deductibles and resolve basic billing inquiries.
- Work closely with physicians and nurses to support ambulatory health care.
- Apply guest-relations policies when interacting with patients, physicians, and coworkers.
- Maintain age-specific competency appropriate to the age and developmental stage of the patient population served.
- Pursue self-improvement through programs and opportunities offered by the Medical Center and UMA.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
