Patient Access Specialist Lead - Magic Valley Hospital Emergency Department

St. Luke's Health System•Twin Falls, ID

About The Position

The Emergency Department Patient Access Specialist Lead responds to patient, provider, and department or service-area needs, with a strong emphasis on customer service and accuracy. Work includes registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription, and answering general inquiries from patients, providers, and the public. The role serves as a subject matter expert and a role model and resource for coworkers, helping foster a positive and supportive team culture and an exceptional patient experience. The position includes patient registration and scheduling; discussions about financial options and explanations of insurance coverage, including authorizations, verifications, and estimates; and use of various technologies, tools, and resources to support departmental workflows. The lead may also mentor, train, and support coworkers, and perform other duties as assigned.

Requirements

High school diploma or equivalent.
Three years of relevant experience.

Responsibilities

Respond to patient, provider, and department or service-area needs with a focus on customer service and accuracy.
Perform patient registration and complex scheduling.
Coordinate referrals, verify benefits, obtain preauthorizations, transcribe orders, and respond to general inquiries.
Discuss financial options and explain insurance coverage, authorizations, verifications, and estimates.
Use technologies, tools, and resources to support departmental workflows.
Serve as a subject matter expert, role model, mentor, trainer, and resource to coworkers.
Perform other duties as assigned.