Patient Access Specialist I | Rapid City Hospital

Monument Health•Rapid City, SD

5d•$17 - $20•Onsite

About The Position

The Patient Access Specialist I is responsible for front-end patient access and registration functions that support patient care and the revenue cycle. The specialist serves as a first point of contact for patients and provides service to patients, families, physicians, clinicians, and internal departments. The position is open to candidates with no prior experience. The role requires working assigned schedules and hours determined by the department, and may require working beyond normal scheduled shifts.

Requirements

No prior experience is necessary to begin a healthcare career in this role.
Ability to work assigned schedules and hours as determined by the department.
Ability to comply with Monument Health's Attendance Policy; work beyond normal scheduled shifts may be required.
Ability to exert up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally; may need to move objects weighing up to 50 pounds seldomly.
Possible exposure to blood, bodily fluids, or tissues.

Nice To Haves

High school diploma or GED equivalent.
At least 1 year of customer service experience.
At least 1 year of patient relations experience.
At least 1 year of medical patient accounts or financial services experience.

Responsibilities

Accurately collect patient demographics, confirm identity, assign guarantors, and obtain and verify coverage information and required documents across patient settings.
Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities.
Apply knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
Collect prepayments, outstanding balances, copayments, and coinsurance; reconcile the cash drawer daily; and provide basic account reconciliation to patients.
Provide cost estimates for scheduled services, initiate financial clearance, and escalate financial clearance needs when appropriate.
Review authorization and referral records to confirm financial clearance.
Educate patients and distribute or obtain required forms and signatures, including treatment consents, financial agreements, ABNs, waivers, and other regulatory forms.
Perform business office duties, including handling calls, messages, patient and departmental communications, scanning and faxing, taxi vouchers, mail, lost and found, and safe and valuables tasks.
Provide reception, way-finding, and friendly, attentive service that supports patients' emotional and physical needs and maintains communication throughout their experience.
Obtain referrals and order transcription when applicable to the service area.
Schedule patients and perform check-out, manage pre-arrival tasks according to department protocols, and monitor wait lists and recall lists.
Maintain registration-related work queues and resolve errors.
Use the electronic medical record for tasks such as advanced directives, release of information, and patient portal proxy forms; educate patients on their purpose and applicable regulations.
Address account inquiries and resolve or escalate them as appropriate.
Perform patient movement activities in the electronic medical record when needed.
Arrange patient transportation and other enabling services when needed.
Assist the clinical care team as needed, including providing transport under the clinical team's direction.
Attend mandatory education, compliance, and safety sessions; comply with policies and procedures; and report directly to the supervisor.
Perform other duties as assigned.