Patient Access Specialist I | Rapid City Hospital

Monument Health•Rapid City, SD

2d•$17 - $20•Onsite

About The Position

The Patient Access Specialist I is responsible for front-end patient access and registration functions, supporting patient care and the revenue cycle. The role is often the first point of contact for patients entering a facility or department and provides service to patients, families, physicians, clinicians, and internal departments. No experience is necessary to begin a healthcare career in this position. The specialist gathers and verifies patient and coverage information, supports financial clearance and point-of-service collections, manages registration records and work queues, and performs related business office and scheduling duties. The role also provides reception and way-finding, communicates with patients and departments, and may assist with patient movement or transportation as directed. Employees must attend required education, compliance, and safety sessions and follow applicable policies and procedures.

Requirements

Ability to work assigned schedules and hours as determined by the department.
Ability to work beyond normal scheduled shifts when required.
Ability to comply with Monument Health policies and procedures and its Attendance Policy.
Physical capacity for medium work: exert up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally or seldomly to move objects.
Possible exposure to blood, bodily fluids, or tissues.

Nice To Haves

High school diploma or GED equivalent.
At least 1 year of customer service experience.
At least 1 year of patient relations experience.
At least 1 year of medical patient accounts or financial services experience.

Responsibilities

Accurately collect patient demographics, confirm identity and guarantor assignment, and obtain and verify coverage information and required check-in or admission documents.
Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities.
Demonstrate knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
Perform point-of-service collections, reconcile the cash drawer daily, and provide patients with basic account reconciliation.
Provide cost estimates for scheduled services, initiate financial clearance, and escalate financial clearance needs as appropriate.
Review authorization and referral records to confirm financial clearance.
Distribute and obtain required forms and signatures, including treatment consents, financial agreements, ABNs, waivers, and other regulatory forms.
Perform business office duties, including handling calls and messages, patient and intra-departmental communications, scanning and faxing, taxi vouchers, mail distribution, and lost-and-found, safe, and valuables functions.
Provide service excellence through reception and way-finding, communicating with customers and attending to their emotional and physical needs.
Obtain referrals and order transcription when applicable to the service area.
Schedule patients and perform check-out, pre-arrival management, and appropriate monitoring of patient wait and recall lists.
Maintain registration-related work queues and resolve errors on an ongoing basis.
Use the electronic medical record for functions such as advance directives, release of information, and patient portal proxy forms, and educate patients about their basic purpose and related regulations.
Address account inquiries and resolve or escalate them as appropriate.
Work beyond normal scheduled shifts when required and comply with the attendance policy.
Perform patient movement activities in the electronic medical record when required.
Arrange patient transportation and other enabling services when needed.
Assist the clinical care team as needed, including providing transport at the team's direction.
Attend mandatory education, compliance, and safety program sessions and comply with current and future policies and procedures.
Perform other duties as assigned.