Patient Access Specialist 2 - Connect Call Center (Outpatient)
About The Position
At St. Luke’s, Patient Access Specialists work to build a positive, supportive, and inclusive culture and deliver exceptional patient experiences. Connect is a healthcare contact call center centrally located in downtown Boise and serves as a primary gateway to patients’ healthcare journeys. This position supports Outpatient Imaging scheduling and order transcription. The role provides support to patients and healthcare providers through phone and online channels; manages scheduling logistics, referral coordination, and registration; and collaborates with providers and facilities to optimize workflow and minimize delays. It also fosters community engagement and uses various technologies, tools, and resources to support departmental workflows. After training is completed, remote work may be possible based on the employee’s proficiency.
Requirements
- High school diploma or equivalent.
- One year of relevant experience.
Responsibilities
- Provide support via phone and online channels to patients and healthcare providers.
- Manage scheduling logistics, referral coordination, and registration.
- Collaborate with providers and facilities to optimize workflow and minimize delays.
- Foster community engagement to support patients’ healthcare journeys.
- Use technologies, tools, and resources to support departmental workflows.
- Support Outpatient Imaging scheduling and order transcription.
Benefits
- Competitive salary and retirement plans.
- Medical, dental, and vision offerings.
- On-site massages.
- On-site counseling through the Employee Assistance Program.
- Access to the Personify Health Wellness tool.
- Formal training and career development offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
