Call Cloud Patient Access Specialist

UNION COMMUNITY CARE • Lancaster, PA

6d

About The Position

The Call Cloud Patient Access Specialist functions as part of the clinical care team and is responsible for providing excellent customer service and accurately and efficiently performing patient registration and appointment scheduling. The position supports patients seeking access or assistance, including through rotation in Call Cloud, and helps create a welcoming care experience at Union Community Care sites.

The specialist verifies patient demographic and insurance information, provides information about Union Community Care access and services, offers the Sliding Fee Discount to all patients, and manages appointment requests through the Solution Reach communication platform. The position also connects with care teams to resolve issues on the first call, creates patient cases when needed, attends site meetings, and participates in mandatory all-staff meetings, team meetings, and trainings. Other work-related duties may be assigned.

Requirements

• High School Diploma or G.E.D.
• Excellent customer service and interpersonal skills.
• Excellent communication skills.
• Attention to detail.
• Good basic computer skills.
• English proficiency.
• Strong team player.
• Compliance with HIPAA regulations.

Nice To Haves

• Administrative Assistant Degree or Medical Assistant Degree.
• Knowledge of medical terminology.

Responsibilities

• Ensure patients and visitors feel warmly welcomed at all Union Community Care sites and set the tone for a positive care experience.
• Provide superior telephone customer service to patients seeking access or assistance, including rotating through Call Cloud.
• Verify patient demographic and insurance information.
• Answer incoming calls at a site or in Call Cloud professionally and knowledgeably about Union Community Care access and services.
• Understand the Sliding Fee Discount Policy and Procedures and offer the discount to all patients.
• Monitor the Solution Reach appointment communication platform and cancel, schedule, or change appointments as requested by patients.
• Connect with care teams to achieve first-call resolutions.
• Create patient cases when needed.
• Attend site meetings.
• Participate in mandatory all-staff meetings, team meetings, and trainings.
• Perform other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED