Patient Access Specialist 1 - Greenville, SC

Crossroads Treatment Centers • Greenville, SC

1d

About The Position

Crossroads Treatment Centers is seeking a Patient Access Specialist 1 to support access to outpatient, office-based medication-assisted treatment for opioid use disorder. The role involves handling patient calls and inquiries, scheduling patients, and providing customer service and program information. The position is expected to work 37–40 hours per week, Tuesday through Saturday, from 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or a call center preferred.
• Lived experience with addiction is a plus.

Nice To Haves

• Customer service experience in a fast-paced environment.
• Experience in healthcare, addiction medicine, or a call center.
• Lived experience with addiction.

Responsibilities

• Answer incoming and returning calls.
• Respond promptly to patient inquiries.
• Schedule and reschedule patients at the appropriate clinic using various EMR systems.
• Provide exemplary customer service.
• Answer basic patient questions and provide program-specific information as needed.
• Assist with other duties as directed.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) options, including a matching program with no vesting period.
• Annual continuing education allowance in a related field.
• Life insurance.
• Short- and long-term disability coverage.
• Paid maternity and paternity leave.
• Mental health day.
• Calm subscription for all employees.
• Training for employees who are new to the field.
• Community events promoting belonging and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED