Patient Access Specialist 1 - USFTGP UMSA Patient Access Cen

Tampa General Hospital•Tampa, FL

18h

About The Position

Patient Access Specialists work under the general supervision of the Supervisor/Patient Access Team Lead and serve as the first point of contact for patients, their families, and referring providers. They guide patients through the visit process by collecting and recording demographic, clinical, and insurance information needed to generate accurate patient accounts. The role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to support a smooth patient experience. The position provides administrative support, including handling appointment scheduling requests and rescheduling or canceling appointments, and coordinating with care teams. Patient Access Specialists verify medical insurance eligibility and review patient referrals to support accurate scheduling. They also help patients troubleshoot access barriers, answer basic administrative questions, and provide essential information from the internal knowledge management system.

Requirements

High school diploma or GED.
Outstanding consumer service skills.
Ability to exercise independent judgment and maintain confidentiality at all times.
Comfort working in a fast-paced environment and adapting flexibly to everyday tasks.
People-oriented and enjoys interacting with patients and working in group projects.
Ability to navigate multiple screens to provide information needed to address consumer needs.
Active listening skills and strong written and verbal communication skills.
Ability to document each patient communication on an omnichannel platform.
Strong attention to detail and organizational skills, with the ability to set priorities.
Computer literacy and ability to navigate through screens.

Responsibilities

Serve as the first point of contact for patients, their families, and referring providers.
Gather and record demographic, clinical, and insurance information to generate patient accounts.
Screen patients for eligibility and prepare patient information for clinical staff.
Answer questions and provide information to support patients through the visit process.
Handle appointment scheduling requests, including rescheduling and canceling appointments.
Coordinate with care teams.
Verify medical insurance eligibility.
Review patient referrals to support accurate scheduling based on referral information.
Help patients troubleshoot access barriers and answer basic administrative questions.
Provide essential information as outlined in the internal knowledge management system.
Document each patient communication on the omnichannel platform, including calls, texts, emails, and chats.