Patient Access Services Specialist

CASCADE AIDS PROJECT•Portland, OR

148d•$0 - $23•Onsite

About The Position

Prism Health, a program of Cascade AIDS Project, is hiring a full-time Patient Access Services Specialist. The role is based at the Belmont location in Southeast Portland, with flexibility to work at the Prism Morris location in North Portland as needed. The schedule is Monday through Friday, with listed schedules of 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. Starting pay is $23.17 per hour, with increases based on tenure and a top-of-scale rate of $27.16 per hour. This is a union-represented position, so compensation, benefits, and working conditions are collectively bargained. The Patient Access Services Specialist is often the first person patients see when they arrive and represents Prism Health in a positive, affirming manner. Under the direction of the Front Office Supervisor, the specialist provides high-quality customer service in person and over the phone and performs a variety of front-office tasks. The role includes scheduling appointments, registering patients, verifying insurance information, taking and routing patient messages, and serving as the first point of contact for patients and guests. The specialist works collaboratively with staff to support high-quality patient services, communicates with care about verbiage, names, and pronouns, and maintains a flexible, warm, and compassionate approach. Prism Health is a nonprofit LGBTQIA+ health center providing comprehensive primary care, behavioral healthcare, and pharmacy services in the Pacific Northwest. New employees must provide proof of vaccination status to HR at hire unless a documented medical or religious exemption is requested and approved.

Requirements

Six months of work experience in a medical office setting, including high-volume direct patient contact, or one year of work experience in a high-volume direct public-contact position.
Experience with EPIC or a similar electronic health record (EHR).
Basic computer keyboarding skills, including typing 30–45 words per minute.
Customer service skills, both over the phone and face to face.
Detail-oriented, highly accurate, and able to multitask.
Problem-solving skills for difficult customer service situations.
Patient advocacy skills.

Responsibilities

Provide excellent patient service in person and over the phone.
Schedule patient appointments.
Register patients and verify insurance information.
Take patient messages and route them appropriately.
Serve as the first point of contact for patients and guests arriving at Prism Health.
Collaborate with staff to support high-quality patient services.
Communicate with attention to the verbiage, names, and pronouns used with patients and guests.
Exhibit flexibility and a warm, compassionate attitude.