Patient Access Services Specialist (Inpatient; 6p-6a)

HHC•Indianapolis, IN

78d

About The Position

The Patient Access Services Specialist provides a positive first impression for patients, customers, and physicians. The role is responsible for patient registration, referral coordination, and scheduling, including complex scheduling that links clinical visits, consultations, and ancillary services. The specialist ensures patients receive information about coverage and benefits, explains potential financial obligations, and connects uninsured or underinsured patients with financial counselors. The position also communicates with multiple departments and works collaboratively across the system to support patient experience and department efficiency. This is a full-time inpatient position with a listed 6 p.m.–6 a.m. schedule and varied evening/night shifts. The role is non-exempt.

Requirements

High school diploma or equivalent, plus post-secondary education courses or certification in business, computers (such as Word and Excel), and office management.
At least one year of experience in a call center, patient registration, scheduling, office, banking, customer service, or related medical field using computers; a bachelor's degree may be accepted in lieu of one year of work experience.
Complete the outpatient registration program and pass with a score of 90% or higher.
Pass annual competency exams as required.
Maintain at least 95% accuracy on registration quality audits.
Ability to use PCs, toggle between multiple applications, use MS Office, and operate general office equipment, including printers, scanners, electronic signature pads, copy machines, and multi-line phones.
Excellent keyboarding and data-entry skills.
Detail-oriented and organized, with good analytical and problem-solving ability.
Ability to work independently and as a team member in a fast-paced environment.
Strong written and verbal communication skills and excellent spelling.

Nice To Haves

Associate's degree is preferred.

Responsibilities

Schedule patient visits, including new and follow-up appointments, cancellations, and rescheduling requests.
Obtain accurate patient information needed for medical records, governmental requirements, billing, and third-party payer needs.
Validate medical, demographic, insurance, and financial data in appropriate systems to support master patient index integrity and accurate appointments.
Explain pre-appointment preparation requirements.
Educate patients about coverage and financial liabilities, communicate possible payment obligations, and connect patients with a financial counselor when needed.
Promote collaboration and service center success.
Work collaboratively with staff and providers across the system to improve patient experience and department efficiency.
Maintain accountability for accurate data collected and entered into systems.
Electronically verify patient demographic and insurance information.
Participate in quality improvement processes as requested by a supervisor or manager.
Follow cash-handling policies and procedures.