Access Services Rep II - PT, Sat & Sun, 6P – 6A

Baylor Scott & White Health•Austin, TX

About The Position

The Access Services Representative II collects accurate demographic and insurance information to register patients, verifies insurance benefits, and collects patient financial responsibilities. The role cross-trains and works in assigned areas and serves as a mentor or trainer for peers. This is a part-time position working Saturdays and Sundays from 6:00 PM to 6:00 AM.

Requirements

Two years of healthcare or customer service experience, or education equivalency.
Good listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in stressful and emotional environments, including situations involving crime, behavioral health, suffering patients, and life-or-death circumstances.
High empathy and strong communication with patients and families during trauma, along with exceptional customer service skills.
Ability to manage multiple, changing priorities effectively and in an organized manner.
Excellent data-entry, numeric, typing, and computer navigation skills.
Basic computer skills and proficiency with Microsoft Office.
High school diploma or GED equivalent.

Responsibilities

Conduct and document patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
Understand patient flow processes in each assigned area.
Identify process improvement opportunities that support teamwork, revenue cycle functions, and the patient experience.
Coordinate with other areas and departments about patient delays and schedule changes.
Verify patient insurance eligibility and benefit levels for services.
Calculate and collect patient liability according to financial clearance policies, including for existing or bad debt accounts.
Establish patient liability, advise patients about deposit requirements, and negotiate payment arrangements when necessary according to policy.
Perform cashiering duties when assigned, following established policies and procedures.
Assist patients in reaching nursing units by providing directions, personal escort, or mobility assistance such as wheelchairs.
Escalate potential service issues to management when necessary.
Follow requirements for order validation, cash policy, government payors, and patient safety, including proper patient identification.
Conduct formal, documented training and serve as a resource to others.
Accept new responsibilities as identified by leadership and perform revenue cycle duties at multiple areas or locations as assigned.