Patient Access Services Registration Representative Emergency Department

Banner Health • Buckeye, AZ

1d • Onsite

About The Position

This position is the first point of contact at a healthcare facility and assists patients with the administrative aspects of accessing medical treatment. In a hospital-based setting, the representative performs in-person patient intake and registration, provides customer service, identifies and obtains insurance authorizations, verifies eligibility and benefits, generates estimates for services, provides financial counseling, and collects patient liability. The role also involves resolving customer issues and supporting a positive patient experience.

The role is based at Banner Health Emergency Verrado in Buckeye, Arizona, a freestanding emergency department scheduled to open in November 2026. The facility is described as a 14,500-square-foot center with 14 exam rooms, a trauma and treatment room, and X-ray, CT, and ultrasound capabilities. The schedule is Friday through Sunday, 6:00 p.m. to 6:30 a.m.

Requirements

• High school diploma or GED.
• Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired through one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively in a team environment.
• Strong interpersonal, oral, and written communication skills.
• Knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.

Nice To Haves

• Associate degree.
• CRCR (Certified Revenue Cycle Representative) certification from HFMA.
• CHAA (Certified Healthcare Access Associate) certification from NAHAM.
• Knowledge of medical terminology or healthcare systems.
• Additional related education and/or experience.

Responsibilities

• Verify patient demographics and accurately enter information into the electronic health record, thoroughly documenting accounts to support reimbursement and minimize denials or penalties.
• Support registration across services such as inpatient, observation, emergency, obstetrics, surgery, and imaging.
• Verify, read, and understand insurance benefits and guidelines for applicable services.
• Provide positive patient experiences through effective communication and interactions.
• Submit timely payer notifications and authorizations using various systems, following insurance guidelines and meeting registration performance indicators.
• Obtain required federal and state compliance information, consents, and insurance documentation, including completing hospital-based CMS compliance forms.
• Discuss financial liability with patients or families; collect patient liability; and assist with Banner Line of Credit applications, payment plans, and Banner Financial Assistance applications.
• Perform other patient and financial services tasks as assigned, which may include transporting patients, training new employees, recapping or posting daily deposits, and other Patient Access Services assignments.
• Work independently under regular supervision, prioritize tasks, adapt to a high-volume clinical environment, and use critical thinking and independent decision-making to support timely and appropriate patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED