Patient Access Service Specialist I

Cooper University Hospital•Camden, NJ

6d•$18 - $29•Onsite

About The Position

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.

Requirements

2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office
Medical Terminology preferred
Proficient in Flow cast registration, pre-certifications, authorizations, referrals
Excellent customer service skills
Strong interpersonal skills
Strong phone etiquette
High School Diploma or Equivalent required
Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC
Satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC

Nice To Haves

Medical Terminology

Responsibilities

Facilitating patient access to professional services
Ensuring quality patient scheduling
Maintaining positive telephone etiquette
Ensuring customer satisfaction
Utilizing knowledge of medical terminology, medical insurance, and professional billing requirements
Utilizing excellent communication skills both verbal and written
Utilizing computer skills and applications
Maintaining organization
Taking independent action
Projecting Cooper’s values to both customer and co-workers
Performing appointment scheduling
Performing insurance verification
Performing registration
Proficient in Flow cast registration, pre-certifications, authorizations, referrals