Patient Access Specialist I (62307)
About The Position
Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients. Duties include: first and ongoing point of contact for all clients either by phone or in person; patient enrollment, demographic verification, collection of co-pays, scheduling, referring clients and staff to appropriate resources. Must be able to consistently stay calm while interacting with clients telephonically or in person. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a “can do” approach. Performs all other duties as assigned.
Requirements
- Minimum high school diploma or equivalent experience.
- Strong work experience in customer service industry, preferably 2+ years.
- Excellent data entry skills; Type 25+ w.p.m.
- Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.
- Electronic Health Records experience a plus.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Ability to maintain sensitive and confidential information.
- Strong ability to interact successfully with a variety of individuals.
- Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.
Nice To Haves
- Strong knowledge of Release of Information process, preferred.
Responsibilities
- Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location
- Is responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.
- Seeks and maintains efficiencies for Diversus Health’s patients access processes
- Develops and maintains strong internal/ external working relationships and communication.
- Attends and completes all required job-specific trainings and meetings as designated.
- Maintain a positive work environment
Benefits
- Exceptional Health Benefits (medical, dental, vision)
- 401(k) Company Match with 4% fully vested
- Generous Vacation & Sick Time
- Paid Long-Term Disability Coverage
- Paid Holidays including 3 Floating Holidays
- Employee Assistance Program (including free therapy access)
- Professional Development Funds
- Robust Training Program
- Second Language Monthly Bonus (subject to assessment)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
