Patient Access Service Specialist I
About The Position
This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.
Requirements
- 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office
- Proficiency in Flow cast registration, pre-certifications, authorizations, referrals
- Excellent customer service skills
- Strong interpersonal skills
- Strong phone etiquette
- Knowledgeable of medical terminology
- Knowledgeable of medical insurance
- Knowledgeable of professional billing requirements
- Excellent communication skills both verbal and written
- Skilled in use of computers and applications
- Ability to be organized
- Ability to take independent action
Nice To Haves
- Medical Terminology preferred
Responsibilities
- Facilitating patient access to professional services
- Ensuring quality patient scheduling
- Maintaining positive telephone etiquette
- Achieving customer satisfaction
- Projecting Cooper’s values to both customer and co-workers
Benefits
- health
- dental
- vision
- life
- disability
- retirement
- professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
