PATIENT ACCESS SERVICE REP, FCP - SOMERS OTOLARYNGOLOGY
Froedtert•Kenosha, WI
•Onsite
About The Position
The Patient Access Service Representative (PASR) delivers an exceptional experience for front-of-house and other patient-facing needs. The representative proactively greets patients and visitors and creates a helpful, positive, welcoming, and friendly experience. The role provides outstanding customer service in person and over the phone.
Requirements
- At least one year of experience as a receptionist or assistant, or in a customer service field.
- Effective oral and written communication skills.
- Ability to multitask.
- Strong proactive organizational skills.
- Excellent customer service skills.
- Proficiency in Microsoft Outlook, Excel, and Word.
Nice To Haves
- Previous experience in a healthcare setting.
- High school diploma or equivalent.
- Knowledge of medical terminology and EpicCare.
Responsibilities
- Proactively greet patients and visitors.
- Create a helpful, positive, welcoming, and friendly patient experience.
- Provide outstanding customer service in person and over the phone.
Benefits
- Paid time off
- Career pathways and career tuition assistance
- Continuing education opportunities
- Academic partnership with the Medical College of Wisconsin
- Referral bonuses
- 403(b) retirement plan
- Medical, dental, vision, and life insurance
- Short- and long-term disability
- Free workplace clinics
- Employee assistance programs
- Adoption assistance
- Healthy Contributions
- Care@Work
- Moving assistance
- Discounts on gym memberships, travel, and other work-life benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
