Patient Access Scheduling Representative (Outpatient), Full Time, Day Shift

Adventist Health • Ukiah, CA

2d

About The Position

The Patient Access Scheduling Representative facilitates patient medical and financial clearance using healthcare knowledge, clinical judgment, and communication skills to help resolve patient access difficulties, authorize services, and coordinate scheduled programs. The role applies job knowledge and experience across activities of varying difficulty and regularly handles sensitive and confidential information, interpreting policies and procedures as needed.

At Adventist Health Ukiah Valley, the representative coordinates and schedules patient care for wellness programs and communicates with scheduling staff, user departments, physicians, physician office staff, and patients. The position also supports referrals, front desk coverage, scheduling data maintenance, authorization processes, and wellness program communications.

Requirements

• High school education/GED or equivalent preferred.
• Associate’s/technical degree or equivalent combination of education and related experience preferred.
• Two years of healthcare experience preferred.
• Receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

• High school education/GED or equivalent.
• Associate’s/technical degree or equivalent combination of education and related experience.
• Two years of healthcare experience.

Responsibilities

• Coordinate and schedule patient care for all wellness programs.
• Facilitate communication among patient scheduling staff, user departments, physicians, physician office staff, and patients.
• Answer telephone inquiries regarding physician referrals and cover front desk duties when needed.
• Maintain the patient scheduling database.
• Collaborate with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policies and procedures.
• Submit documentation for retro-authorization as appropriate, and file appeals for denials of services.
• Develop the monthly Wellness newsletter, update the website, and develop promotional flyers.
• Actively participate in training.
• Perform other duties as assigned by department leadership and other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED