Patient Access Scheduling Coordinator - OMC Call Center Full-Time/Days

Overlake Medical Center & Clinics • Bellevue, WA

1d • $28 - $42 • Onsite

About The Position

Overlake Clinics, LLC (OC) is seeking a full-time Patient Access Scheduling Coordinator for our outpatient Call Center. In this position, you will be responsible for facilitating incoming communications for Overlake Medical Clinics to support our primary care and specialty clinics, including Cardiology, Rehabilitation, Pelvic Health, and Anticoagulation. You will schedule routine and complex primary care and specialty appointments, while performing full patient registration at the time of the call. You will also answer routine insurance questions, and obtain and verify insurance eligibility. Work will be performed collaboratively with the back office teams through our messaging system and via phone call, to ensure patient needs are relayed in a timely manner.

Requirements

• High School Diploma or equivalent required.
• One (1) year customer service experience required.
• Demonstrated strong customer service disposition required.

Nice To Haves

• 1+ years experience working in a high-volume call center environment preferred.
• Healthcare background preferred.

Responsibilities

• Facilitate incoming communications for Overlake Medical Clinics to support primary care and specialty clinics.
• Schedule routine and complex primary care and specialty appointments.
• Perform full patient registration at the time of the call.
• Answer routine insurance questions.
• Obtain and verify insurance eligibility.
• Relay patient needs in a timely manner through collaboration with back office teams via messaging system and phone call.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED