Patient Access Scheduling Coordinator II

Mountain Area Health Education Center - MAHEC • Asheville, NC

4d • Onsite

About The Position

Patient Access Scheduling Coordinator II will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. Reviewing patient electronic health records to determine the status of referrals, obtain appropriate documentation on appointments, and maintain open lines of communication between referrals team, ordering providers, and offices to which referrals are sent.

Requirements

• High School Diploma or equivalent
• At least (2) years of relevant experience in a medical office or hospital setting, or a comparable equivalent of combined education and experience required.
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Advanced skills in a Medical Office Management software program, preferably Allscripts.

Nice To Haves

• Working knowledge of medical terminology
• Referral or scheduling experience
• Experience working with major health insurance carriers
• Fluency in Spanish
• Prior call center experience helpful, but not required.
• Previous experience in a medical office/clinical environment preferred.

Responsibilities

• Schedule patient appointments across all MAHEC clinics
• Schedule patient appointments for MAHEC specialty groups
• Obtain and review patient's legal documentation related to decision-making for Risk review
• Reschedule cancelled patients
• Schedule Referrals appointments for tests, procedures, and consultations from offices outside of MAHEC and from internal referrals
• Maintain accurate records of contact attempts, correspondence, and referral processing and follow up activities in the EHR, and other established tracking systems.
• Familiar with medical terminology
• Send registration forms electronically to patient
• Collect all necessary patient demographic information
• Collect and verify all insurance information, screen all patients for sliding scale
• Determine if medical interpreter will be required for patient visit
• Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
• Answer phones, checks voicemails, monitors phone volume
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Participates in process improvement of new and existing workflows
• Float within Pre-Visit Planning functions as needed

Benefits

• full benefits
• Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED