Patient Access - Scheduling (PAS)

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

4d•Onsite

About The Position

The Patient Access Specialist-Scheduling plays a vital role in orchestrating patient interactions with healthcare services through meticulous appointment scheduling and documentation. This position is the primary line of communication between patients, healthcare providers, and various clinic departments, ensuring a seamless flow of information and coordination. Challenges include managing a high volume of information and multitasking under pressure, while maintaining a high standard of customer service and accuracy. Collaboration is key, as the specialist works closely with medical staff, insurance providers, and other departments to verify information and facilitate patient care continuity. The role demands flexibility and adaptability, responding to changing patient needs and clinic demands efficiently. In Clinic Scheduling at CRMC, our team works behind the scenes to ensure that every patient is seen, every provider’s time is maximized, and the clinic operates as seamlessly as possible. It’s a role that requires attention to detail, and the flexibility to adjust in real-time, all while following established workflows to ensure accuracy and efficiency in clinic schedules. Whether it’s a creating a visit to establish care, accommodating urgent appointment requests, or handling unexpected disruptions, we make sure that every schedule (and reschedule) is managed with precision. What makes Clinic Scheduling unique is our ability to adapt to changes while ensuring a positive and professional experience for every patient we assist. If you have the patience, persistence, and problem-solving skills to keep clinic schedules running, join us in Clinic Scheduling at CRMC.

Requirements

Excellent communicator with strong interpersonal skills
Customer service focused and professional
Detail-oriented with accurate data entry skills
Resilient and adaptable multitasker
Discreet with sensitive patient information
Familiar with medical terminology and systems
Resourceful with strong problem-solving ability
High School Diploma or equivalent

Nice To Haves

Completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility

Responsibilities

Orchestrating patient interactions with healthcare services through meticulous appointment scheduling and documentation.
Serving as the primary line of communication between patients, healthcare providers, and various clinic departments.
Ensuring a seamless flow of information and coordination.
Managing a high volume of information and multitasking under pressure.
Maintaining a high standard of customer service and accuracy.
Collaborating with medical staff, insurance providers, and other departments to verify information and facilitate patient care continuity.
Responding to changing patient needs and clinic demands efficiently.
Coordinating care and enhancing access.
Ensuring every patient is seen and every provider’s time is maximized.
Operating the clinic seamlessly.
Adjusting in real-time while following established workflows.
Ensuring accuracy and efficiency in clinic schedules.
Managing schedules (and reschedules) with precision.
Adapting to changes while ensuring a positive and professional experience for every patient.