Patient Scheduling - Call Center
About The Position
Join Vancouver Clinic as a full-time Patient Service Specialist, providing excellent customer service over the telephone in a call center environment. In this role, you will schedule appointments for clinicians and ancillary services across all areas of the clinic, manage rescheduling needs due to provider changes and waitlists, perform initial phone triage following established protocols, verify and update patient demographic information, gather all necessary details prior to appointments, and provide clear directions to patients as needed. Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic.
Requirements
- High school diploma or equivalent.
- Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
- Experience with multi-line phone system preferred.
- Excellent verbal and written communication skills.
- Ability to handle pressure situations while maintaining tact and diplomacy.
- Ability to work independently yet operate as an integral part of a team.
- Working knowledge of computers and basic software programs.
- Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
Nice To Haves
- Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
- Experience with multi-line phone system preferred.
- Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).
Responsibilities
- Schedule appointments for clinicians and ancillary services across all areas of the clinic.
- Manage rescheduling needs due to provider changes and waitlists.
- Perform initial phone triage following established protocols.
- Verify and update patient demographic information.
- Gather all necessary details prior to appointments.
- Provide clear directions to patients as needed.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- long term disability
- health savings account
- flexible spending account
- employee assistance program
- multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- 401k retirement plan
- employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
